Returns & Exchanges
Please contact support@zavalacollection.com for all return or exchange requests. Once our customer service team has reviewed and approved your request, we will notify you of the next steps to take. Please note, items sent back to us before first requesting a return will not be accepted.
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
RETURN OR EXCHANGE REQUIREMENTS
We realise when shopping online it can make it harder to find the correct size or fit for a product. At ZAVALA, we want to ensure that you are completely satisfied with your purchase from us! If you change your mind or need a different size, and your item meets the requirements below, you are entitled to an exchange or a credit note within the 14 days of receipt.
- Proof of purchase at www.zavalacollection.com must be provided
- All tags must be intact and attached
- Garment must be returned in original condition, unworn and unwashed - Please make sure no items are stained with makeup, tan or deodorant. We may refuse returns of items where it's obvious that this hasn't been done.
- Simply email us and we'll get you set for your exchange.
Please be careful when trying on items and avoid getting makeup, tan and other marks on the product. If items clearly do not meet the above requirements, they will be returned back to the customer.
POSTAGE OF EXCHANGE
ZAVALA does not accept responsibility of customer sent return or exchange packages. It is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by ZAVALA.
DELIVERY ADDRESS
Please contact support@zavalacollection.com for all return or exchange requests. Once our customer service have reviewed and approved your request, we will inform you of the delivery address and next steps to take.
REFUNDS
Whilst we take pride in our high quality production process sometimes things can be missed during manufacturing or overlooked whilst packaging the parcels. Should this be the case, ZAVALA are happy to offer a full refund on the item. For faulty items, we have a 14 day policy, which means you have 14 days after receiving the product to contact us to be eligible for the refund.
REFUND PAYMENTS
Refunds will be processed in the method as the original payment within 5 business days of ZAVALA receiving the return parcel. Notification will be automatically sent to nominated email address at the time of this transaction.
Note: ZAVALA cannot be held accountable for banking institution processing timeframes.
EXCHANGES OR REPLACEMENTS
ZAVALA offers exchanges and/or replacements for alternative size, colour or item subject to product availability. This is given that it meets the required criteria as listed above. If the product is out of stock, we may issue a coupon code for the website to the value of the return.
- These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
SALE ITEMS
Please consider sale purchases carefully as they are not eligible for refund, credit or exchange, unless they are faulty and are returned within 14 days from the date the items were delivered.